Returns Policy

Sales via the Internet are regulated in Articles 50 to 68 ( "distance contracts")of Leg. 206/2005 (Consumer Code). This legislation provides for the consumer the right to terminate the contract or proposed contract, guaranteeing the right to return the product purchased and the reimbursement of expenses incurred. The right of withdrawal does not apply to audiovisual products and computer software were unsealed by the consumer.

The right of withdrawal can not memorize options be exercised if the product is not intact, namely:

• In the absence of original packaging.
• In the absence of integral elements of the product (accessories, education, manuals etc.).
• For the product is damaged.
• In the absence of a copy of the original invoice (showing the order number, invoice number and customer code).
• In the case of a customized product (ex .: engraving name or phrase).

The right of withdrawal subject to the following conditions:

• The property subject to right of withdrawal must contain the same number of this serial number in the sales invoice. If the goods were to bring a different number of freshman from what reported in the invoice, the return will not come accepted and the product will be made available to the customer for its return, while canceling the request for withdrawal.
• The costs of returning the product are charged to the customer.
• The expedition, until the certificate of receipt in our warehouse, under the full responsibility the customer.
• If the goods are damaged during transport, Muto 192 S.r.l. dar notification to the customer (within 5 working days of receipt of goods in their stores), to enable him to file a timely complaint against the carrier of his choice and to obtain reimbursement of the value of the property (if insured); in this eventuality, the product sar made available to the customer for its return, while canceling the request for withdrawal.
• Muto 192 S.r.l. not responsible in any way for damage or theft / loss of goods returned by uninsured shipments.
• The property subject to right of withdrawal must be within our warehouse within 15 days from the date of solar permission to return, after this period the expedition will be rejected and simultaneously canceled the request for withdrawal.

In the case of decadence of the withdrawal right, for not following the above conditions, Muto 192 S.r.l. provveder return to sender the property purchased by charging the same shipping costs.

The right of withdrawal reserved exclusively for consumers (individuals who purchase goods for purposes not related to his activities professional, trade or business, or does the purchase by indicating in the order form a reference to VAT), so there can memorize options It is exercised by legal persons and natural persons acting for purposes relating all'attivit professional activity.

Mode and times for the exercise of the right of withdrawal

In order to exercise the right of withdrawal you need to tell Muto 192 S.r.l., within 14 working days from receipt of goods, the will to terminate the contract with the following modes :

• Send a registered letter A / R or a telegram to the following address: ITALY Muto 192 S.r.l. - MARZANO DI NOLA (AV) VIA Nazionale Loc.Torre 1 Zip code 83020
• Send a fax to the following number: ITALY (+39) 081.8256317
• By connecting to the Customer Support section under the heading "Contact"

Within three working days of receiving the notice of withdrawal, Muto 192 S.r.l. invier to the Customer, at the address indicated in the order or request for withdrawal, the Return Authorization Number (RMA) that identificher the practice.

Within 14 working days of receiving the Return Authorization Number (RMA), the Customer provveder Will Ship to:

Muto 192 S.r.l.
MARZANO DI NOLA (AV) VIA Nazionale Loc.Torre 1 Zip code 83020

the product carefully packed in original packaging and complete with all accessories, instruction manuals and everything in origin content, packaging indicating the Return Authorization Number (RMA) assigned by Muto 1920 S.r.l.

Mode and when should reimburse the customer the cost of the product

Muto 192 S.r.l. provveder to refund within 30 days from the date on which He became aware of the right of withdrawal by the customer. In the case in which the product is Th It was delivered to the customer, Muto 192 S.r.l. provveder to reimbursement after successful return of the product and verification dell'integrit of the same.

For purchases made with one of the following modes payment:

• cash on delivery
• bank transfer
• postal order

Muto 192 S.r.l. proceed to reimbursement by bank transfer.

For purchases made by payment by Credit Card refund will be executed through a transfer of the transaction directly on the credit card.

For purchases made through PayPal payment refund sar performed by crediting the account of the customer.

For purchases made through payment coupons / gift cards the customer will have the right to restore the good.